Virtual Arkansas Tech Support

Need tech help? The VA tech team is here to support you. Read more about who to contact based on your role. Before contacting VA tech support, check the information below to see the best path of support to follow.

I am a student or parent:

Students or parents should follow the guidance below for reporting tech issues . . .

• Hardware or software issue – contact the local school district
• Virtual Arkansas course issue – contact the teacher of that course
• Power Panel issue – contact the local school facilitator

If your problem is not resolved following these paths, contact VA tech support during business hours.

I am a facilitator:

Facilitators should follow the guidance below for reporting tech issues . . .

• Contact your local tech department for local issues.
• Contact the Virtual Arkansas instructor for course-related issues.
• Refer to the Virtual Arkansas 911 document in Facilitator Resources

If your problem is not resolved following these paths, contact VA tech support during business hours.

I am a district registrar or administrator:

Registrars or tech administrators should refer to the Virtual Arkansas 911 document in either the Registrar Resources or Tech Admin Resources. If your problem is not resolved following these paths, contact VA tech support during business hours.

Contact Information

Hours of availability: 8:00 a.m. to 4:00 p.m., Monday – Thursday
                                8:00 a.m. to 3:30 p.m., Friday

• Phone: 870-637-1011
• Email: techsupport@virtualarkansas.org